Customer Relationship Management (CRM) Specialist

Updated: April 12, 2024 06:41 PM GMT

SUNDA INTERNATIONAL

Mwanza

Job Overview: As a CRM Specialist focused on FMCG products in Mwanza, you will play a vital role in maintaining positive relationships with our customers, gathering valuable feedback, and monitoring market trends in the FMCG sector. Your responsibilities will include engaging with customers to address concerns, collecting market information, and expanding our client base by registering new retailers and introducing them to our FMCG product range.

Roles and Responsibilities:

Customer Relationship Maintenance:

Engage with customers to maintain positive relationships.

Gather customer feedback and suggestions to enhance our FMCG products and services.

Address any negative feedback or complaints promptly and effectively, ensuring customer satisfaction.

Market Information Feedback:

Monitor market trends, including changes in prices and promotions of competing FMCG products.

Keep track of promotional activities and inventory levels of competitors in the FMCG sector.

Gather feedback... More Detail