Guest Service Agent
Updated: April 12, 2024 06:19 PM GMT
Sheraton Cascais Resort
CascaisResponsibilities
· Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
· Process all payment types such as room charges, cash, checks, debit, or credit
· Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
· Coordinate with Housekeeping to track room status and guest concerns
· Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
· Supply guests with directions and information regarding property and local areas of interest
· Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
· Complete designated cashier and closing reports in the computer system.
· Cash guests' personal checks and traveler's checks
· Count bank at the beginning and end of shift
· Balance and drop receipts according to accounting specifications
· Follow all company... More Detail
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