Product Support Rep V

Updated: April 12, 2024 01:01 PM GMT

Medtronic

Bogotá, Bogota

Careers that Change Lives

A Day in the Life

Responsibilities may include the following and other duties may be assigned.
• Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
• Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
• Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
• Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.

Must haves
• High school degree.
• 1 or more years of experience with customer service, technical support or related.
• Availability to work from 10 a.m. until 6 p.m. or 12 pm until 9 pm.
• Availability to work Sunday and Saturday.
• Advance English level.
• Advance French level.
• Team player.
• Excellent communication Skills.
• Good resolution of... More Detail