Retail Shop Executive

Updated: March 02, 2024 04:47 PM GMT

Full-time Job in Kasoa, Central Region

AT Ghana

Kasoa, Ghana

Job Summary
• The successful candidate will join our team as a retail executive in the Customer Experience department.
• (S)He will report to the Retail shop manager and will interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience.

Key Responsibilities

Working closely with Shop Manager to ensure uniformity of AT Retail CEX guidelines

People
• Participate in all trainings and personal development exercises.
• Engage in all team briefing and coaching programs to enhance service delivery in the shop.

Process
• Ensure healthy acquisitions and compliance on activations.
• Responsible for driving enhanced customer experience in the shop.
• Enforce adherence of all customer service procedures and processes.

Customers
• Ensuring that all customer queries/complaints are resolved as per SLAs.
• Ensure good ratings on T-NPS and CES.

Qualification Required & Experience
• Bachelor’s degree from a recognized institution
• 2-3... More Detail