Director of Operations

Hilton hotel Egypt

Aswan, Egypt

Responsibilities: • Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment) • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded • Respond to audits that are completed by the company to ensure continual improvement is achieved • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations • Comply and exceed hotel and company Service Standards • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and... More Detail

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