Converse Placement Services India Pvt. Ltd.
Updated: April 11, 2024 10:46 AM GMT
Converse Placement services
Mangaluru, KarnatakaJob Title: Desktop Support Engineer
Location: Mangalore
Experience: 10 years
CTC: Upto 17 LPA
Job Summary
• Supervise and review service desk activities.
• Review and ensure compliance to standards like GSD, PCI, ISO, ISMS, BCMS by facilitating audits by internal and external teams.
• Place hiring request and conducting interviews.
• Work with HR and support groups to improve employee retention and satisfaction.
• Conduct reviews on key performance indicators and provide feedback.
• Root cause analysis of escalation and SLA misses.
• Attend change meetings and manage change communication to production teams.
• Performance appraisal and normalization
Technical Skills
• Client Technical Service Awareness - Advance
• Ticketing Tool - Intermediate
• MS Office - Advance
• Networking concepts - Intermediate
• Client Process Knowledge - Intermediate
• DMAIC Methodology - Advance
• Client Business Awareness - Advance
• Analytical skills - Expert
• Operations Management - Advance
• Client... More Detail
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