Manager, Interactive Voice Response (IVR)

Entergy

Glenwood, AR

Manager, Interactive Voice Response (IVR)
Date: Feb 20, 2024
Location: The Woodlands, Texas, United States
Company: Entergy
Posting End Date:
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
This is a hybrid-based position and can be located in Entergy's Service Territory (Texas, Louisiana, Arkansas, or Mississippi). Relocation assistance may be offered for candidates.
Job Summary/Purpose
Internally classified as "Mrg, IVR Digital Product Owner," The Manager, Interactive Voice Response will be responsible for developing the vision and strategy of our Interactive Voice Response solution in support of Entergy's contact center transformation. The successful candidate will have direct oversight for the end-to-end delivery of this platform, optimizing for call containment. This individual will also work very closely with cross-functional teams across Entergy's operating companies to understand the innovation, or system improvements, needed to reach our transformation... More Detail

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