Senior Operations Manager
Updated: April 09, 2024 10:18 PM GMT
Foundever
Tarlac City, TarlacSummary of Responsibilities
• Manages first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.
• Ensures client and corporate service, quality and contribution goals are met. Ensures that financial, metric and associate satisfaction goals are met.
• Provides leadership and management to associates.
• Provides training and development opportunities for supervisory team.
• Coaches and mentors team supervisors.
• Regularly conducts supervisor team meetings.
• Supervises multiple teams for one or more client
Job Qualifications
• Four-year college degree in Business Management/Administration or equivalent combination of education and directly related experience.
• 2 or more years of direct related experience as a Sr. Operations Manager.
• Strong leadership skills with the ability to manage large groups of people.
• Strong analytical thinking skill, verbal/written communication and facilitation... More Detail
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