Chat Support Specialist - Work From Home

Updated: March 03, 2024 09:40 AM GMT

Part-time Job in Nelson

Genesis Energy

Nelson, New Zealand

Genesis Energy is seeking a dedicated and confident Chat Support Specialist to join our team on a part-time basis, working from home in Nelson, Nelson, NZ. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer support.

Responsibilities:- Respond to customer inquiries and issues via live chat in a timely and professional manner- Provide information about Genesis Energy products and services- Troubleshoot technical issues and escalate to the appropriate department when necessary- Maintain detailed and accurate records of all customer interactions- Collaborate with other team members to ensure a seamless customer support experience

Requirements:- Strong communication skills and the ability to type quickly and accurately- Proficiency in using chat support software and multitasking- Innovative and critical thinking skills to solve customer problems effectively- Ability to work... More Detail