Associate IT Service Desk Technician (For Pooling)
Updated: April 08, 2024 05:26 PM GMT
ENGIE Impact
Mabalacat, PampangaSummary:
Focuses on providing the first line of support for IT operations which is mainly responsible for incident and service request management in company ticketing system (MyPortal). Also provides technical knowledge enhancement, manages the escalation process, and handles the critical process of account termination. Supporting the clients globally in a 24x6 setup with a flexible working schedule.
Responsibilities:
• Manages tickets in MyPortal – ServiceNow that covers APAC, NORAM, and other Engie Impact offices.
• Triage issues according to type – Service Request and Incident Tickets – escalation to L2 Support or appropriate support.
• Able to support client applications such as Citrix, Platforms, and/or AVITrack/Wings.
• Able to support clients using remote tools (ConnectWise and BeyondTrust).
• Able to assist clients through phone calls.
• Responsible for Queue Management process.
• Update and create Knowledge Based articles.
• Handles escalation to Engie IT groups through... More Detail
Similar Jobs
Companies Hiring in Mabalacat, Central Luzon
Simplr
ENGIE Impact
Hilton Hotels & Resorts
Confidential
BAYNANT INC
Macrologic Diversified Technologies Inc.
Ventra Health, Inc.
Gardenia Bakeries Phils., Inc.
Gardenia Bakeries (Phils.), Inc.
Marriott Hotels
SMDC
Foton Motor Philippines, Inc.
Dornier Technology Inc.
Gardenia Bakeries (Philippines), Inc.
STACKph
Molex
Asurion
Owens Asia
TOPSERVE SERVICE SOLUTIONS, INC
GDV-STACKph
New Jobs Posted in Mabalacat, Central Luzon
Latest Jobs in Mabalacat, Central Luzon
-
Purchasing Manager
Filinvest Group -
Production Supervisor (Cell Leader)
Molex Integrated Products Philippines, Inc. -
Collection Assistant
Filinvest Development Corporation -
Sous Chef
Filinvest Group -
Chief Steward
Filinvest Group -
Facilities Manager
Ayala Land, Inc. -
Quantity Surveyor
Acciona-EEI Joint Venture -
Warehouse Operations Manager
Ayala Land, Inc. -
COE Specialist II
Uber -
Engineering Supervisor
Gardenia Bakeries Phils., Inc.