Sr Prog Mgr, EU CX

Updated: March 03, 2024 05:33 PM GMT

Full-time Job in Levallois-Perret, Ile-de-France

Amazon TA

Levallois-Perret, France

Amazon's Customer Service (CS) department is seeking an experienced Sr. Program Manager to join the team. The successful candidate will be a key member of the European CS team. You will be responsible for driving a high-visibility Customer Service program that will directly impact the EU customer experience. You must be an experienced Program Manager who has owned and delivered complex expansion programs preferably within the customer service sector or in the area of retail. You will be comfortable in a fast-paced multi-tasked environment, with the ability to define, design and drive the program's vision and roadmap. An expert collaborator you will be comfortable to negotiate with key business partners and teams across the multi-functions to gain alignment on program vision, project selection and prioritization and will have ultimately responsibility for all aspects of the programs execution.

Key job responsibilities
• Define the direction for the program and gain consensus and clear... More Detail