Service Record Quality Officer

Updated: March 03, 2024 09:36 AM GMT

Full-time Job in Suzhou, Jiangsu

Philips

Suzhou, Jiangsu, China

Job Title
Service Record Quality Officer

Job Description

You are responsible for
• Review Service Work Orders (SWO), other relevant documented service events and feedback to ensure feedback/complaint process compliance.
• Submit and further process feedback received via toll free number.
• Investigate & evaluate SWO in a prescribed time.
• Assist and coach Customer Care Centers coordinators, Field Service Engineers and Application Specialist in awareness of potential safety events and accurate documentation of Service events.
• Quality & Regulatory

Follow all relevant business and Q&R policies and procedures and when requested participate in reviews and follow-up actions

You are a part of

Great China Quality team

To succeed in this role, you should have the following skills and experience
• Bachelor degree or above, BS in Science or equivalent.
• Technical background is essential.
• Minimum of 2 years’ experience working in disciplined regulated industry.
• Excellent... More Detail