Service Portfolio Management & Configuration Management consultant - Brussels

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Auderghem

With regards to Service Portfolio Management
• Provide best practices & experience based support to our Service Portfolio management process owner in defining the process (identifying appropriatie stakeholders in the organisation, process design, process RACI to map process roles to stakeholders, ...).
• You support the Process Owner in defining & guarding policies, procedures, work instructions, ... with regards to Service Portfolio management.
• Support our Organisational Change department in definition and execution of required organizational change approach and plan concerning Service Portfolio management (gap analysis, material creation, creation & conducting of trainings, ...)
• Lead in gathering initial data regarding Business services (offerings), Technical services (offerings) and their relations to other CSDM data concepts (application services, CI’s, ... ). You guard that definitions and taxonomy are respected, data is consistent and of good quality. Stakeholders see you as... More Detail

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