Site Manager Contact Center (M/F) - Porto

Triangle Talent Portugal

Porto

Triangle Talent Solutions is the recruitment partner of an international company whose purpose is to be a facilitator to provide companies with the moment of truth of the interaction between clients and brands. We are currently looking to strengthen our partner's team in Portugal with the position of a SITE Manager (M/F) for Porto. Functions/Core Responsibilities Collaborate with senior management and staff to develop strategic plans; coordinate with other departments to establish open communications systems that ensure information is mutually shared to achieve optimal results Develop and retain team of managers, providing coaching and development opportunities that continuously build and expand both the individual and the team capabilities and bench strength Drive continuous operating improvements and quality performance of site metrics such as quality, productivity, staffing, training, attrition and costs Provide expert knowledge of workforce forecasting and planning to ensure... More Detail

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