Customer Support Representative

Updated: April 06, 2024 04:37 PM GMT

Thomson Reuters

Mexico City, CDMX

Customer Support Representative

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! We are looking to establish a new Customer Support Team based in Mexico City that will focus on providing a quality product support service to customers of Confirmation, part of Thomson Reuters.

The team will provide support to customers globally. These positions will operate on the following shift pattern (Monday to Friday): 8am-5pm CST

About the Role

In this opportunity as a Customer Support Representative, you will:
• Act as point of contact for troubleshooting, diagnosis, and escalation of customer support queries related to all Confirmation products (e.g., application functionality, pricing queries, turnaround time) via phone, email or live chat
• Concisely and accurately document support request information in client relationship management system... More Detail