Operations Coordinator

CAFU

Beirut

KEY RESPONSIBILITIES:
• Monitor and respond to customer inquiries in a timely manner via non-voice communication channels, ensuring high-quality and empathetic assistance.
• Handle emergency service-related queries, such as vehicle breakdowns, roadside support and emergency fuel inquiries.
• Collaborate with cross-functional teams, including operations and producers, to address customer concerns and provide effective solutions.
• Provide step-by-step guidance to customers on using the Cafu.com app during emergency situations, including requesting immediate assistance and tracking service providers' arrival.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions within our customer support system.
• Escalate complex issues to senior team members or supervisors as needed while taking ownership of cases until they are resolved.
• Stay up-to-date with Cafu.com's emergency service offerings, policies, and procedures to provide accurate and relevant... More Detail

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