Senior Manager User Experience

Updated: April 06, 2024 03:03 PM GMT

GTT

Georgetown

Applications are invited from suitably qualified persons to fill the position of Senior Manager User Experience to be attached to our Home Solutions and Fixed Networks.

QUALIFICATIONS:

Bachelor’s degree in Marketing or related field

2+ years’ experience in a customer centric role

Extensive experience in gathering and interpreting customer experience information.

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Proficiency in customer relationship management software.

ACCOUNTABILITY OBJECTIVES

The Senior Manager for User Experience will provide support to the COO Home Solutions and Fixed Networks on improving and maintaining the customer’s experience with their home and fixed services.

MAJOR DUTIES

Strategizing, designing and implementing initiatives to improve customer satisfaction

Responsible for all retention efforts to ensure churn rates are kept low or within industry standards

Lead the cross functional teams toward customer service quality... More Detail