Customer Support Specialist

Updated: March 02, 2024 04:10 PM GMT

Full-time Job in Ramat Gan, Tel Aviv District

Guideline Group

Ramat Gan, Israel

FINBOT, a subsidiary of Guideline Group (traded on the Tel- Aviv stock exchange) is a smart accounting system for improving and simplifying the work processes, in the offices of accountants and tax consultants.

FINBOT is a web application with a friendly client-office interface, which includes receipt of invoices and documents by email, by photo in the application, including WhatsApp, and turning them into automatic log commands.

FINBOT is looking for a dedicated and empathetic Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the first point of contact for our valued customers, providing excellent service and resolving their inquiries and issues.

Responsibilities:
• Serve as the main point of contact for customers, addressing their inquiries, concerns, and technical issues.
• Provide exceptional customer service and ensure a positive customer experience.
• Respond to customer inquiries via phone, email, and live chat in a timely and... More Detail