German Customer support (Monday to Friday)

Updated: April 05, 2024 12:57 PM GMT

SmartRecruitments

Lisbon

• Office position in Lisbon
• Monday to Friday - no weekends
• No Experience Needed: training is provided

As a Customer Support Representative, you will help customers in any situation and resolve their concerns or escalate them to higher levels of support. Support is provided via incoming calls, chat and email, in German.

Your tasks:
• Processing customer inquiries in German;
• Customer contact via telephone, chat and email;
• Processing inquiries from corporate customers (B2B);
• Assistance with questions about programs such as Acrobat Reader, Captivate, Creative Cloud, Dreamweaver, Framemaker, InDesign, Photoshop, Presenter and much more.
• Technical troubleshooting;
• Customer Account Management.

About the project:

Our client is an American multinational technology company that develops, manufactures, licenses, supports and sells computer software and, more recently, digital marketing software. Adobe's technologies empower millions of customers with billions of outstanding... More Detail