Help Desk Engineer
Updated: April 05, 2024 12:35 PM GMT
iSolutions International, Inc.
Parañaque, Metro ManilaCompany Description
iSolutions International, Inc. is a technology solutions company that specializes in the integration of IT-based business application solutions. iSolutions focuses on software development, consultancy, and project management in the freight forwarding and banking industries. The company is a multi-awarded Platinum Partner of SOPHOS.
Qualifications:
Graduate of BS Information Technology or any related field
Knowledgeable in networking
Willing to learn
Open to fresh graduates
Key Tasks/Duties:
Responsibilities:
The position is responsible for the first level of support for Manila, Cebu, and Davao clients' inquiries and issues.
The position is responsible for handling the monthly client calls to clients.
Escalation of cases/issues of clients to principal support if needed
Prepare and submit reports
To pass certifications of the products carried by the company
Giving quality feedback and service to customers at all times
Provide support to clients on... More Detail
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