Head of On Call

Updated: April 05, 2024 09:30 AM GMT

Helping Hands Home Care

Alcester

Location: Alcester

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 140 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for an new Head of On Call to join our team in Alcester.

The Head of On Call will provide direction and leadership over the On Call function and is accountable to manage and operate the day-to-day workflows that delivers our KPIs within this Department.

Main Responsibilities
• Leading a team of On Call operators to deliver an effective and efficient service for both customers and carers within the Visiting and Live In Services.
• Regular evaluation and feedback of the team through call quality coaching, ensuring performance objectives are set to... More Detail