Service Desk Operator (SDO)

Updated: March 03, 2024 09:31 AM GMT

Full-time Job in Edenvale, Gauteng

Shoprite Group

Edenvale, South Africa

Closing Date
2024/03/04

Reference Number
SHO240226-11

Job Title
Service Desk Operator (SDO)

Job Type
Permanent

Location - Country
South Africa

Location - Province
Gauteng

Location - Town or City
Edenvale

Purpose of the Job
• Answering Calls
• Making sure EODs are run
• Running daily back ups
• Shipping of Equipment
• Assisting with First Line Support
• Raising logs
• Meticulous time keeping
• Rotational weekend shifts
• Escalation process
• Duties may change according to business requirements
• Deal effectively and timeously with customer complaints and ensure that complaints are resolved or escalated in line with agreed standards
• Act in a customer-centric manner that is in line with the service code.
• Meet and exceed the requirements of internal and external customers.

Job Advert Details

Job Category
IT

Job Objectives

MAIN ACTIVITIES:
• Logging incidents/service requests
• Follow up and update incidents
• Resolving incidents
• Escalating Incidents
• Use remote tools... More Detail