Customer Service Support (Boyolali based)

Cargill

Pasuruan, Pasuruan City, East Java

Job Purpose and Impact

The Customer Service Support will process routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes, that promote a seamless customer experience.

Key Accountabilities
• Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives.
• Process customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation and transportation availability alignment.
• Resolve clerical or administrative process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Support the generation of order related documents.
• Update... More Detail

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