Customer Service Officers / Executive

ACE Money Transfer

Kharian

About Us
Based in Manchester, the United Kingdom, ACE Money Transfer is a growing remittance provider with the status of an "Authorized Payment Institution (API)" regulated by the Financial Conduct Authority (FCA). With 2+ decades of professional excellence, the company serves more than 2 million diasporas spread across the UK, European Union, Scandinavia, Canada, Australia, and Switzerland.

Job Description:
• Providing services on incoming queries through call taking and making, Live Chat, Email, Fresh desk Tickets, etc.
• Treating all customers with respect and courtesy and providing them with the best possible solutions.
• Responsible for Proper Follow up of assigned tasks by Team Leader
• Daily follow-up of complaints tickets if any.
• Daily checking customer feedback and web complaints if any.
• Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem, selecting and explaining the best solution to solve the problem.
•... More Detail

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