Supervisor-Front Desk

Updated: March 04, 2024 09:28 AM GMT

Full-time Job in Luohe, Henan

Marriott International

Luohe, Henan, China (+1 other)

Job Number 24034338
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Luohe, 6 Songshan Road West Branch, Luohe, Henan, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department... More Detail