Quality Control Analyst

Updated: March 02, 2024 04:09 PM GMT

Full-time Job in Mexico City

Cognizant Technology Solutions

Mexico City, CDMX, Mexico

Program Manager - Tech Support

Qualification:
• Education- Graduate /Post Graduate – preferably MBA graduates Knowledge of CRM tools & MS office tools, especially (Excel, PowerPoint)

Responsibility:

Stakeholder/Business Management:
• • Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.
• • Respond through email and chat.
• • Provide updates and submit reports related to own area of work.
• • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
• • Identify & suggest Business improvement opportunities.
• • Identify & drive opportunities to enhance service delivery & Customer experience.
• • Identify cost optimization opportunities.
• • Drive business excellence to add value to client.

Customer Relationship Management:
• • Provide information, educate customer, troubleshoot, probe and... More Detail