Customer Relationship Growth Manager

Updated: March 28, 2024 01:38 AM GMT

Foodstuff.store

Abuja

Company Name: FOODSTUFF STORE

As a Customer Growth Relationship Manager, you will be responsible for fostering strong relationships with existing customers to drive retention, satisfaction, and revenue growth. You will develop and execute strategies to maximize customer lifetime value, identify opportunities for upselling and cross-selling, and collaborate with various teams to ensure a seamless customer experience.

Responsibilities:

· Develop and maintain strong relationships with key customers to understand their needs, preferences, and pain points.

· Act as the primary point of contact for customer inquiries, feedback, and escalations, ensuring timely and effective resolution.

· Design and implement retention and loyalty programs to incentivize repeat purchases and foster long-term customer loyalty.

· Analyse customer data and behaviour to identify at-risk customers and proactively address their needs.

· Identify opportunities to upsell and cross-sell additional products or... More Detail