CUSTOMER CARE AREA MANAGER AUSTRIA (M/F/X)

De'Longhi Group

Wiener Neudorf

About the Position:

The Customer Care Area Manager plays a critical role in overseeing and managing the customer service operations within a specific geographic area or territory, focusing on Austria in this instance. This position is responsible for ensuring high-quality customer service delivery, and managing both the technical and commercial relationships with the Service Centers (SCs) in the assigned area.

Your tasks include:
• Manage relationships between Service Providers (SPs) and customers in the area;
• Ensure Service Centers (SCs) adhere to Company guidelines and regulations, maintaining quality standards for customer support;
• Structure and monitor SC network for comprehensive territorial coverage;
• Foster SPs' product knowledge through company tools like DLS online website;
• Drive sales of spare parts and accessories from De’Longhi Service (DLS) catalog, and promote Sales to achieve the assigned budget;
• Monitor warranty budget accuracy, including repairs... More Detail

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