Information Technology Specialist

Updated: March 27, 2024 07:38 PM GMT

CBL Global

Krems an der Donau

A desktop level 1 engineer requires a diverse skill set to effectively support end-users and maintain desktop infrastructure. Proficiency in troubleshooting hardware and software issues, including operating systems like Windows and macOS, is essential. Strong communication skills are necessary for providing technical assistance to non-technical users via phone, email, or in person. Basic networking knowledge aids in resolving connectivity issues, while familiarity with Active Directory simplifies user management tasks. Attention to detail and the ability to prioritize tasks ensure timely resolution of tickets and minimize downtime. Additionally, a proactive approach to staying updated on emerging technologies and industry trends enhances problem-solving capabilities and supports continuous improvement in desktop support services. More Detail

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