Hostess

Updated: March 02, 2024 04:20 PM GMT

Full-time Job in Mugla

MGallery The Bodrum Hotel Yalıkavak

Muğla, Menteşe/Muğla, Türkiye

Job Description

PURPOSE OF POSITION

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

KEY ROLES & RESPONSIBILITIES
• Provide a warm and friendly welcome, leading guests and seating them at their table
• Take telephone bookings and maintain a clear and organized reservations book
• Assist in the set-up of tables and displays
• Maintain and update guest database
• To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor/Assistant Manager/Manager
• To undertake service training lead by the outlet DT/ Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards
• To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner
• To... More Detail