Customer Support Representative

Updated: March 02, 2024 04:50 PM GMT

Full time Job in Chiniot, Punjab

Skylite Networks

Chiniot, Pakistan

Customer Support RepresentativeSkylite Networks, Pakistan

Inbound and Outbound calling. Target-basedResolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advice on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Suggest solutions when a product malfunctions.Attempt to persuade a customer to reconsider cancellation.Inform customers of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with the customer service manager to ensure proper customer service is being delivered.Closeout or open call records.Compile reports on overall customer satisfaction.Read from... More Detail