Customer Support Executive

Xakal

Chennai, Tamil Nadu

Job Description and Benefits :

Job Title: Customer Support Executive

Location: Chennai

Job Description:

As a Customer Support Executive, you will play a crucial role in ensuring excellent customer satisfaction by providing prompt and effective support to our clients. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a seamless experience throughout their interaction with our services.

Responsibilities:

1. Serve as the primary point of contact for customers, addressing their queries, concerns, and feedback via phone, email, or chat in a timely and professional manner.

2. Provide information about our laundry services, pricing, policies, and promotions to customers, guiding them through the process as needed.

3. Assist customers with scheduling pickups, deliveries, and managing their laundry orders efficiently.

4. Resolve customer complaints and issues effectively, escalating complex problems to the appropriate... More Detail

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