Guest Services Associate I
Updated: March 02, 2024 04:04 PM GMT
Full-time Job in Wuhan, Hubei
Marriott International
Wuhan, Hubei, ChinaJob Description For Guest Services Associate I(HOZ53960) in Wuhan,China. Job Number 24032837Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Wuhan Hankou Hotel, N.80, Fanhu Road, Fanhu Wanda Plaza, Wuhan, Hubei, China VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and... More Detail
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