Consumer Engagement Services Supervisor France &

Nestle

Linda-a-Velha

Position Snapshot Location: Lisbon, Portugal Company: Nestlé Business Services Full-time Hybrid Position Summary The Consumer Engagement Services Supervisor reports to the Head of Consumer Engagement Services Europe Operations, and the main purpose of this position will be to plan and execute all operations for the market of reference, ensuring quality, relationship with stakeholders, and enriching brand reputation, and lead the team, with attention to people development and retention A Day in the life of... Management of the team, monitoring the daily workload and making adjustments when necessary to ensure the adequate coverage of the different tasks and compliance with the procedures Ensures alignment of service delivery with all the guidelines set up for each Social Media Services line (eg. Digital News and Alerts and social media Quick Response) from each Brand Responsible of guiding and training the workforce, keeping them focus on the objectives, aligning the employees with the... More Detail

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