FT Customer Support Specialist - Work From Home

Stronghold

Amherst, MA

[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist you'll: Respond to customer requests via email or written communication promptly; Ensure the highest standard of customer care is delivered (e.g. response and resolution times, customer satisfaction, and feedback management); Draft and improve customer-facing and internal support documentation; Leverage AI tools to maximize the scalability of the support function; Work cross-functionally with other teams to identify opportunities to improve the customer experience...Hiring Fast >> More Detail

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