Customer Service Representative - IT Industry

Corporate Staffing

Nakuru County

Job Title: Customer Service Representative

Location: Nakuru, Kenya

Industry: IT

Gross Salary: Ksh 40k - 45k

Our client is looking for a dedicated Customer Service Representative to join their team in Nakuru.

In this vital role, you will be the first point of contact for customers, handling inquiries and complaints with the utmost professionalism and providing timely solutions. Your goal will be to ensure customer satisfaction by delivering efficient and courteous service.

Key Responsibilities:
• Customer Inquiry Handling: Respond to customer inquiries promptly, providing accurate information and solutions to issues and questions.
• Complaint Resolution: Efficiently resolve customer complaints with a focus on customer satisfaction, documenting issues and resolutions as required.
• Service Excellence: Maintain a high standard of customer service, ensuring each customer receives attentive and courteous assistance.
• Feedback Collection: Gather customer feedback to identify areas... More Detail

Apply Now

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