Customer Success Manager

Updated: March 24, 2024 09:50 AM GMT

Full-time Job in Surabaya, East Java

SuperApp (YC W18)

Surabaya, East Java

Customer Success Manager

Placement in Surabaya (On-site)

About Super

We are a group of business enthusiasts, scientists, communicators, designers, productive mothers, and many more who are unified and unduly spirited to work towards one big vision and goal. As a leading social commerce platform in Indonesia, we aim to solve economic inequality distribution across rural areas by building agent networks and hyperlocal supply chains to make goods more affordable. Aplikasi Super goes beyond passion and creativity to decipher social issues in our surroundings.

Key Responsibilities:
• Ensure that our products and services continue to be valuable, develop a trustworthy relationship with customers and communicate with them simply and efficiently.
• Establish a customer success program and do customer analysis to find patterns and potential for revenue generation.
• Build strong bonds with current customers to expand your client
• Monitor and maintain customer satisfaction ratings.
•... More Detail