Bell Attendant-礼宾员
Updated: March 03, 2024 07:14 AM GMT
Full-time Job in Suining, Sichuan
Marriott
Suining, Sichuan, ChinaJob Number 24033500
Job Category Rooms & Guest Services Operations
Location Suining Marriott Hotel, Guanyin Lake Shenglian Island, Suining, Sichuan, China
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor... More Detail
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