US Customer support

Updated: March 22, 2024 05:09 PM GMT

Marcto

Thane, Maharashtra

Job Title: US Debt Collections agent

Location: Thane, Wagle Estate

Role: US Collection Voice Process-

Shift Timings: 7:00 PM to 4:00 AM

Working Days: 5 days a week

Week Off: 2 days

Key Responsibilities:

1. Conduct outbound calls to customers in the United States for collection purposes.

2. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction

3.Adhere to company policies and procedures while maintaining a high level of professionalism.

4. Utilize effective communication skills to interact with customers and team members.

Requirements:

1. Previous experience in international(us voice )customer service or collections is preferred.

2. Excellent verbal communication skills in English.

3. Ability to work in a night shift (7:00 PM to 4:00 AM).

4. Strong problem-solving and interpersonal skills.

5. Basic computer knowledge and proficiency in MS Office.

Blended customer support and collections

Salary range - 22k to... More Detail