Service Designer

LL loyalty

São Paulo, State of São Paulo, Brazil

About the position:

• Generalist profile

• It is a strategic position with the consultancy and product team to develop digital solutions thinking about solving user problems in the short, medium and long term;

• Loyalty consultancy projects whose main challenge is to develop with clients an ideal Loyalty model for users from the most diverse segments: financial, retailers, clothing, footwear, health, entertainment and ESG;

Responsibilities:

• Participates in all phases of the consultancy;

1- Immersion:

• understanding the company context and the problem to be solved;

• identify strengths and weaknesses;

• conduct interviews with stakeholders to build the Discovery process,

• carry out market research, competitor analysis and benchmarking

• organize and classify all collected documentation to be shared with a multidisciplinary team

• preparation and application of user research

2 .Ideation and modeling:

• participate in the ideas/brainstorming forum to solve problems... More Detail

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