IT On-site Support Engineer

Updated: March 22, 2024 01:50 AM GMT

Full-time Job in Atyrau, Atyrau Region

IQ Solutions

Atyrau

Primary duties:
• Provide IT services with focus on customer support and a strong steer on performance of service delivery and customer satisfaction for the various service audiences, e.g. VIPs, management, professionals, administrative, technical and standard users.
• Receive calls, emails and tickets in ITSM toolkit with users’ queries and follow Incidents resolution or requests fulfilment as per defined COMPANY IT processes.
• Provide support to COMPANY users either face to face or over the telephone using remote management tools.
• Resolve incidents or search for work around, escalate and route unresolved incidents to relevant support teams, and work together with other IT teams to restore normal IT service in accordance with SLA targets.
• Follow standard procedures to update incident log, documenting necessary details in a central repository, progress checking, and ensuring that diagnostic information is provided for error resolution and incident analysis.
• Install COMPANY... More Detail