Service Desk Engineer

Updated: March 22, 2024 12:27 AM GMT

Contractor Job in Dharwad, Karnataka

Quess IT Staffing

Dharwad, Karnataka

Job Title: Service Desk Engineer

Experience: 1 to 3 years

Notice period: Immediate to 15 days

Location: Bangalore

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Responsibilities:
• Provide first-line technical support to end-users, including troubleshooting hardware, software, and network-related issues. Respond to inquiries via phone, email, or in-person and resolve incidents within defined service level agreements (SLAs).
• Log all support interactions accurately in the ticketing system, prioritize incidents based on severity, and escalate unresolved issues to appropriate teams or specialists. Maintain detailed documentation of troubleshooting steps and solutions.
• Assist users in understanding and utilizing various IT systems, applications, and tools effectively. Provide basic training on common software applications and conduct knowledge-sharing sessions to improve user productivity.
• Install, configure, and upgrade computer hardware, peripherals, and software applications. Ensure that all systems are properly set... More Detail