IT Service Desk Analyst

Eden Scott

East Kilbride, Glasgow

Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support.

You will be required to take ownership of a variety of service and support issues and ensure that they are recorded and progressed in a timely manner.

This role will require you to organise, prioritise and resolve day to day Service Desk tickets. To do this you will be required to have excellent telephone and technical skills, ensuring that service targets.

Responsibilities

· Provide day-to-day remote desktop support.

· Follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current processes.

· Responsible for IT knowledge management to ensure the necessary information is up to date and available to the right people at the right time to maximize first time fix & arrange ad-hoc or project training... More Detail

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