Customer Service Representative
Updated: March 21, 2024 05:07 PM GMT
Quantrics Enterprises Inc.
Naga, Camarines SurOverview
National Channel Support
Job Summary: As a National Channel Support Advisor, you will perform tasks on the phone, requiring a focused approach and excellent judgement to the clients of the largest telecommunication provider in Canada.
What you’ll be doing:
• Provide exceptional service experience to our retail store representatives and customers.
• Assisting retail stores with general inquiries on products, services, and in-store process guidelines.
• New Customer activations, Mobile Number & Device changes, Rate plan & Feature additions/deletions.
• Support our customers with mobile number porting inquiries, account transfer of responsibility as well as some billing inquires.
• Propose products/services corresponding to existing customers' needs.
Responsibilities
What we’re looking for:
• Ability to work up to 40 hours a week according to the following schedule:
• Hours of Operation:
• Weekdays and Weekends
• 6:30PM – 1PM MLA
• Willing to work in Naga
• At least Senior... More Detail
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