Customer Service Administrator

Updated: March 20, 2024 06:38 PM GMT

Pertemps Basingstoke

Andover

Pertemps are currently recruiting for an experienced Customer Service Administrator to join a growing distribution business, serving the retail channels, based in Andover. This is a full time, permanent position.

Responsibilities:
• Receive and process customer purchase orders accordingly
• Providing status updates to customers
• Responding to customer and updating tracking and invoice numbers on relevant customer portals
• Communicate with customers via phone and email, responding to their enquiries
• Support customers with complaints or any returns
• Liaising with the warehouse team to ensure timely customer deliveries
• Providing excellent customer service

Requirments:
• a minimum of 5 years within an administration position
• Strong understanding of order processing
• Basic accounts knowledge a bonus
• Sales support experience is desirable
• Proven interpersonal skills by telephone and email
• Excellent attention to detail
• Microsoft proficient

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