Guest Relations Manager

Updated: March 20, 2024 05:53 AM GMT

Full-time Job in Sharm El-Sheikh, South Sinai Governorate

Accor

Sharm El-Sheikh, Second Sharm Al Shiekh

Job Description

Guest Relations Manager

An exciting opportunity has arisen for a Guest Relations Manager to join Rixos Premium Seagate.

What you will be doing:
• Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction
• Manage guest services staffing and supervision, including scheduling, training, performance management, coaching, and discipline as needed, promotional recommendations, etc.
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with service providers.
• Assist guests with all inquiries, both hotel and non-hotel related.
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities... More Detail