Service Desk Manager

Mphasis

Mangaluru, Karnataka

• Job Summary –

Supervise and review service desk activities.

Review and ensure compliance to standards like GSD, PCI, ISO, ISMS, BCMS by facilitating audits by internal and external teams.

Place hiring request and conducting interviews.

Work with HR and support groups to improve employee retention and satisfaction.

Conduct reviews on key performance indicators and provide feedback.

Root cause analysis of escalation and SLA misses.

Attend change meetings and manage change communication to production teams.

Performance appraisal and normalization

Years of experience needed - 10+ with 4 years in Leadership role. More Detail

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