Customer Service Specialist

Updated: March 19, 2024 01:58 PM GMT

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Loughborough

Salary: Competitive salary + bonus and benefits

generous benefits package which includes 25 days holidays, life insurance and maternity/paternity policy

Location: Leicestershire - Hybrid 3 days a week in office after completion of training

Type: Permanent, full time

Job Ref: SV203045

You will play a pivotal role in ensuring customer satisfaction within the UK based clients market managing mainly retail and business clients.

Key Responsibilities
• Managing high-volume inbound calls: Handling inquiries related to products, quotes, orders, and product availability, both for internal and external customers.
• Customer Satisfaction: by promptly and efficiently addressing all incoming queries.
• End to End Order Management: Overseeing the complete order cycle, from generating quotes to ensuring on-time delivery, while adhering to shipping, quality, and company procedures.
• Complaint Resolution: Skilfully resolving customer complaints, invoice discrepancies, and delivery queries.
•... More Detail