Sr. Representative, Real Time Management for Only Hurghada
Updated: March 19, 2024 12:57 PM GMT
Full-time Job in Hurghada, Red Sea Governorate
Concentrix
HurghadaDescription
Essential Functions/Core Responsibilities
• Distributes accurate and timely agent schedules using WFM now / Nice IEX
• Inputs intraday corrections and exceptions into systems for agent time off and absences
• Monitors inbound volume for unusual activity to ensure staffing needs are met
• Recognize abnormal scheduling issues and escalate as necessary
• Initiates and coordinates trouble tickets and escalate issues as required
• Prepares standard and ad hoc reports for agent availability effectiveness
• Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command canter
Location:
EGY Hurghada - Raya Building
Language Requirements:
Time Type:
Full time2024-01-15 More Detail
Similar Jobs
Companies Hiring in Hurghada, Red Sea Governorate
TeacherOn.com
Upgrade
Rahn Education
Hilton hotel Egypt
Hilton
Future Group
Oriental Rivoli Hotel
Doubletree by Hilton
Sheraton Hotels & Resorts
Marriott Hotels Resorts
Concentrix
Doubletree by Hilton
iSchool
Hotel Chadstone Melbourne MGallery
Marriott International
Ennismore
MetLife
AccorHotel
New Jobs Posted in Hurghada, Red Sea Governorate
Latest Jobs in Hurghada, Red Sea Governorate
-
Sales & Business Development Manager - Asia Petrochemical
PrecisionHire Solutions -
Greek chef
AccorHotel -
Heart of House Specialist
Marriott International -
Team Lead Manager
MetLife -
Guest Experience Expert
Marriott International -
Inside sales employee
Al Safy -
Guest Experience Expert
Marriott International -
Russian VRI/OPI Interpretation Vacancy (Egypt Based) (Remote)
Future Group -
Guest Experience Expert
Marriott International -
Room & Guest Service Specialist
Marriott International