Senior Site Reliability Engineer

Updated: March 19, 2024 05:43 AM GMT

Full-time Job in Eagan, Minnesota

Thomson Reuters

Toronto, ON, Canada (+1 other)

Thomson Reuters is seeking a Senior Site Reliability Engineer to join our Service Management, Technology team. This role calls for an individual who is capable of analyzing customer problems of high complexity and assessing the scope of impact, while mitigating customer impact of issues and executing work arounds. Willingness to learn is an important aspect of this position.

About the Role

In this opportunity as Senior Site Reliability Engineer, you will:
• Identify options for problem resolution and initiates action
• Engage others as appropriate and escalates as required
• Liaise with various application development and content teams, customer service teams, and other software and hardware support teams.
• Proactively monitor production and nonproduction environments and/or applications
• Provide input for technical plans and solutions.
• Provides task directions to other analysts.
• Conduct root cause analysis and correlation of other system and/or application problems of high... More Detail